At Builtd Store, we blend runway-inspired fashion with thoughtful service. Below you’ll find answers to our most commonly asked questions about our ethically-made collections and seamless shopping experience.
Product Questions
What makes Builtd Store’s clothing unique?
Our pieces bridge global style with wearability – from garment-dyed bodysuits that mold to your form to architectural skirts that make statements. We specialize in seasonless staples with intentional details, like raw denim cut for both Tokyo streets and LA beaches.
How do I choose the right size?
As our fits vary by collection, we recommend checking each product’s size chart. For limited-edition drops, fashion insiders often order multiple sizes (our 15-day return policy makes this worry-free). When in doubt between sizes, size up for our wide-leg pants and down for body-conscious tops.
Are your fabrics sustainable?
Yes! From our heavy rib knits to metallic leather alternatives, we prioritize eco-conscious materials without sacrificing luxury. All packaging is recyclable, because sustainability should never wrinkle your style.
Shipping & Delivery
What shipping options do you offer?
- Express Delivery ($12.95 via DHL/FedEx): 10-15 days after dispatch – perfect for statement pieces needed for events
- Free Standard Shipping (orders $50+ via EMS): 15-25 days after dispatch – ideal for building your capsule wardrobe
Do you ship worldwide?
We deliver to most countries (excluding some remote areas in Asia and elsewhere). Our carriers provide real-time tracking from our Seattle HQ to your doorstep. Note: International customers may be responsible for customs fees.
How can I track my order?
You’ll receive tracking information via email once your ethically-made pieces leave our manufacturing partners. Follow your limited-edition finds every step of the way – no fashion limbo here.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date. Simply email our Seattle-based style team at [email protected] to initiate the process. Items must be unworn with tags attached.
What if my garment-dyed piece doesn’t match my wardrobe?
This is exactly why we created our hassle-free return policy! Our signature dye techniques vary slightly by batch – if it doesn’t pair perfectly, we’ll gladly accept returns (no questions about your styling dilemmas asked).
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for seamless checkout. All transactions are securely processed.
How do I update my account information?
Log into your account to manage addresses, payment methods, and newsletter preferences. Pro Tip: Subscribers get early access to weekly drops + exclusive shipping upgrades.
Still Have Questions?
Our Seattle-based style team is ready to assist at [email protected]. We typically respond within 24 hours – faster than our express shipping!
Ready to elevate your wardrobe with pieces that move at your momentum? Shop Now With Confidence