At Builtd Store, we approach returns with the same thoughtful consideration we apply to our garment-dyed collections. Just as our pieces are designed for effortless style, we’ve crafted a return process that’s equally streamlined.

Our Return Philosophy

We understand that finding the perfect fit requires the same precision as our pattern-making process. If any piece doesn’t meet your expectations, we offer a 15-day return window from the delivery date—giving you time to evaluate each item with the same care we put into its creation.

Note on Final Sale Items: Like our limited-edition drops, certain items marked “Final Sale” cannot be returned or exchanged. This includes select swimwear (for hygiene reasons) and bodysuits with removed tags.

The Return Process

Our step-by-step process mirrors the clarity of our architectural designs:

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below for fastest processing.
  2. Package Your Items: Return items in their original condition—unworn, unwashed, with tags attached—just as you received them.
  3. Ship Your Return: Send your package to our Seattle studio using a trackable method. While we don’t cover return shipping, we’ll process your refund with the same speed as our express checkout.
  4. Confirmation: We’ll email you when your return is processed, typically within 3-5 business days of receipt.

Exchange Process

For exchanges, follow the same steps as returns, noting your desired replacement item. We’ll honor the original purchase price if exchanging for a different size or color of the same style.

Refund Timeline & Methods

Refunds are processed with the same efficiency as our garment-dying techniques:

  • Timing: 3-5 business days after we receive your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when processed

Note: Shipping fees are non-refundable, except in cases of our error.

Return Request Template

For your convenience, use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Builtd Store Team, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – Item Name: – Size: – Color: – Reason for Return: [Select one: I would like a refund / I would like to exchange for (specify size/color)] I confirm the item(s) are in original condition with tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

International Returns

Like our global shipping policy (excluding some remote areas), we accept international returns. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable service with insurance equivalent to the item’s value.

Our Seattle Studio

Send returns to our atelier at:

Builtd Store Returns
4978 University Street
Seattle, US 98106

For any questions, contact us at [email protected]. We respond faster than our express shipping.

Thank you for trusting Builtd Store with your style journey—we value your satisfaction as much as your unique perspective on fashion.