Welcome to Builtd Store (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website builtdstore.com and the purchase of our thoughtfully designed garments. By accessing our site or making a purchase, you agree to these terms.

1. Our Philosophy

At Builtd Store, we approach every aspect of your experience with the same care we apply to our garment-dyed collections. These terms reflect our commitment to transparency, quality, and effortless style.

2. Target Audience

Our collections are designed for individuals who appreciate:

  • Minimalist yet distinctive wardrobe essentials
  • Thoughtfully constructed garments with architectural inspiration
  • Global accessibility with responsible shipping practices
  • Transparent customer policies that match our design ethos

3. User Obligations

3.1 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account activity

3.2 Prohibited Conduct

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other customers’ enjoyment of our services
  • Misrepresent your identity or provide false information

4. Product Information

4.1 Product Descriptions

We take care to accurately describe our:

  • Bodysuits, Dresses, Pants, Shorts, Skirts, Sweatshirts, Swimwear, and Tops
  • Garment-dyed color variations (please note slight variations may occur)
  • Fabric content and care instructions

4.2 Product Availability

All items are subject to availability. We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products without notice
  • Correct pricing errors that may occur

Note on Final Sale Items: Certain items marked “Final Sale” cannot be returned or exchanged. This includes select swimwear (for hygiene reasons) and bodysuits with removed tags.

5. Orders & Payments

5.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days
  • You’ll receive shipping confirmation with tracking

5.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.3 Pricing & Currency

All prices are in USD and include applicable taxes where required by law.

6. Shipping Policy

6.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

6.2 Delivery Areas

We ship globally except to:

  • Certain remote areas in Asia
  • Other select regions as determined by our carriers

6.3 Delivery Issues

You are responsible for:

  • Providing accurate shipping information
  • Any customs fees or import duties
  • Reporting delivery problems within 7 days of expected delivery

7. Returns & Exchanges

7.1 Return Policy

We offer a 15-day return window from delivery date:

  • Items must be unworn, unwashed, with tags attached
  • Return shipping is at customer’s expense
  • Refunds exclude original shipping costs (except for our errors)

7.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Package items in original condition
  3. Ship to our Seattle studio with tracking

7.3 Refund Timeline

Refunds are processed within 3-5 business days after we receive your return and are issued to your original payment method.

8. Intellectual Property

All content on our site, including:

  • Designs
  • Logos
  • Photography
  • Text

is owned by Builtd Store and protected by intellectual property laws. You may not use our content without express written permission.

9. Limitation of Liability

Builtd Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues beyond our reasonable control (e.g., natural disasters)
  • Any third-party actions related to your use of our site

10. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

11. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

12. Contact Us

For questions about these Terms:

Builtd Store
4978 University Street
Seattle, US 98106
Email: [email protected]

We respond faster than our express shipping.